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Host Site: Rebuilding Together Silicon Valley
AmeriCorps Program: CapacityCorps
Title: AmeriCorps Client Coordinator
Location: San Jose, California

About Our Community

RTSV responds to urgent health and safety needs of low-income, older adults and people with disabilities, living in their own homes, by addressing overdue critical repairs and accessibility modifications. On average, our clients have lived in their home for 25.5 years. Their average age is 74 years old with an annual income of $32,774. All of our clients classify as either “low-income,” “very-lowincome,” or “extremely low-income,” according to the Department of Housing and Urban Development (HUD) income limits.

Our region’s demographics, as well as its housing policies, are in constant flux, with one constant being the extreme challenge for low-income homeowners to remain in their homes as the cost of living skyrockets. To make matters worse, COVID-19 has placed additional economic and social burdens on the most vulnerable populations living in Santa Clara County. Without surplus funds to cover home repairs needed during the pandemic, many of our older adults face a future of more extreme isolation in worsening safety conditions. As a result, homeowner applications continue to stream in. Our Client Coordinator will be a fundamental part of our collective ability to respond to and ultimately assist those homeowners.

Summary of Position

The AmeriCorps Client Coordinator supports all aspects of the client/homeowner experience of receiving critical repair services from Rebuilding Together. They strive to build trust within the community and awareness among targeted populations most in need of our services. The AmeriCorps Client Coordinator serves as one of the primary points of contact for clients, ensuring a high level of client communication and support throughout the application, intake, project, and close-out stages. The AmeriCorps Client Coordinator makes referrals to other community service organizations and agencies, as appropriate, working to establish new and stronger relationships with industry-adjacent client resources. The AmeriCorps Client Coordinator is also responsible for overseeing our affiliate’s transition from paper-based client tracking to electronic.

Essential Duties and Responsibilities

• Pursue a robust client outreach strategy that will increase awareness of our services among our target populations, including seniors, veterans, and individuals with disabilities. Outreach methods will include: create and distribute materials (such as brochures and flyers), tabling at resource fairs, and presenting to community groups.
• Serve as a point of contact for clients before, during, and after services are completed on their homes.
• Receive and review applications from potential clients, talk with clients over the phone to get more in-depth information about the client’s needs. Once the application is complete, make recommendations on appropriate program services.
• Contribute client-focused content to social media and newsletter.
• Identify and meet with organizations and neighborhood associations to increase client applications and ensure accurate referral information.
• Ensure clients sign all necessary paperwork and agreements when opening and closing projects. Accurately track client information to support internal communication and planning.
• Interview or survey homeowners after project completion to capture their experiences with Rebuilding Together. Report findings to the team and suggest solutions for improving our delivery of a high quality of services to homeowners.
• As a grassroots non-profit, all team members will have an active role in implementing larger rebuilding projects throughout the year. They will assist with project logistics several times throughout the year, including checking in with clients throughout the project day, assisting with set up/tear down, and other behind-the-scenes project logistics.

Knowledge, Skills, and Abilities

Required

• Ability to compose professional written communications for a variety of audiences, including social media (Facebook, Twitter, e-Newsletter)
• Proficient in Microsoft Word, Microsoft Excel, and internet
• Ability to communicate in clear and encouraging language with a diverse community and staff
• Ability to function in a fast-paced, collaborative environment where each team member must balance being organized and detail-orientated with being flexible and keeping up with changing Scopes of project work

Preferred

• As this role will be interacting with clients and community members regularly, familiarity with the community is preferred
• Experience with managing or working alongside volunteers
• Comfortable with public speaking and presenting to large groups
• Bachelor’s Degree or relevant life/work experience
• Interest in nexus of housing and public health

Description of Physical Demands

• The majority of time will be spent in the office (and/or at home-office while AmeriCorps allows it); they must be able to use a computer and phone for extended periods of time.
• They must be able to travel independently to meetings in the community and in client homes
• They will assist with several rebuilding days during the term—as such they must be able to walk, climb stairs, stand, lift, and carry for extended periods of time.
• Ability to sustain high-level of activity on project event days

Other Requirements

• Access to reliable transportation for daily commute
• Access to reliable transportation for regular travel during the work day as part of core responsibilities
• Use of a personal vehicle is recommended due to inadequate public transportation
• Valid driver’s license and driving record to allow use of affiliate-owned or –rented vehicles or trucks

Commitment Required

• September 20, 2021 – August 12, 2022 (11-month/1700 service hour commitment)
• Full-time over 11-month service term (39-40 hrs/wk)
• Typical service week is Monday-Friday, however volunteer events often occur on weekends and will require attendance

Program Benefits

Serving with CapacityCorps offers a range of leadership opportunities. Here are just some of the benefits of our program:

• Opportunity to address housing issues hands-on in your community.
• Work with and support 49 other AmeriCorps members across the country.
• Living allowance of $15,500 over an 11-month term of service, which amounts to about $694-$705 twice per month before taxes.
• Additional High Cost of Living Stipend: $500/month to cover high, local living expenses
• Health insurance including dental and vision plans.
• Education Award of TBA May 2021 (was $6,195 for 2020) for qualifying education expenses or loans, upon completion of the term of service.
• Federal student loan forbearance and interest accrual payment.
• Positions are eligible for Public Service Loan Forgiveness.
• Professional development benefit of $200/member provided by RT National.
• Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).

Background Check

CapacityCorps members are required to pass an FBI criminal background check with fingerprints, applicable state background checks, and an NSOPW check. For more information about disqualifying findings, visit our FAQ’s on our website, www.rebuildingtogether.org/capacitycorps.

Prohibited Activities

AmeriCorps members may not engage in any of the AmeriCorps Prohibited Activities (see below) directly or indirectly by recruiting, training, or managing others for the primary purpose of engaging in one of the activities listed below. AmeriCorps members will not recruit or coordinate volunteers for the purposes of raising funds for his/her living allowance, Rebuilding Together’s general operating expenses, or write grant applications for funding provided by CNCS or other federal agencies.
Any volunteer recruitment, training, management, or coordination listed above as completed by the AmeriCorps member pertains to volunteers engaged in work directly related to rebuilding project
implementation only.

AmeriCorps Prohibited Activities

Prohibited Activities. While charging time to the AmeriCorps program, accumulating service or training
hours, or otherwise performing activities supported by the AmeriCorps program or CNCS, staff and
members may not engage in the following activities (see 45 CFR § 2520.65):

1. Attempting to influence legislation;
2. Organizing or engaging in protests, petitions, boycotts, or strikes;
3. Assisting, promoting, or deterring union organizing;
4. Impairing existing contracts for services or collective bargaining agreements;
5. Engaging in partisan political activities, or other activities designed to influence the outcome of an election to any public office;
6. Participating in, or endorsing, events or activities that are likely to include advocacy for or against political parties, political platforms, political candidates, proposed legislation, or elected officials;
7. Engaging in religious instruction, conducting worship services, providing instruction as part of a program that includes mandatory religious instruction or worship, constructing or operating facilities devoted to religious instruction or worship, maintaining facilities primarily or inherently devoted to religious instruction or worship, or engaging in any form of religious proselytization;
8. Providing a direct benefit to—
   1. A business organized for profit;
   2. A labor union;
   3. A partisan political organization;
   4. A nonprofit organization that fails to comply with the restrictions contained in section 501(c)(3) of the Internal Revenue Code of 1986 related to engaging in political activities or substantial amount of lobbying except that nothing in these provisions shall be construed to prevent participants from engaging in advocacy activities undertaken at their own initiative; and
   5. An organization engaged in the religious activities described in paragraph 3.g. above, unless CNCS assistance is not used to support those religious activities;
9. Conducting a voter registration drive or using CNCS funds to conduct a voter registration drive;
10. Providing abortion services or referrals for receipt of such services; and
11. Such other activities as CNCS may prohibit.

AmeriCorps members may not engage in the above activities directly or indirectly by recruiting, training, or managing others for the primary purpose of engaging in one of the activities listed above. Individuals may exercise their rights as private citizens and may participate in the activities listed above on their initiative, on non-AmeriCorps time, and using non-CNCS funds. Individuals should not wear the AmeriCorps logo while doing so.
Citations:

45CFR § 2520.65 – http://www.americorps.gov/help/ac_sn_all_2012/WebHelp/index.htm

2012 AmeriCorps Provisions IV.D.3 – https://egrants.cns.gov/provisions/ACProvisions2012.pdf

We are currently looking for an Office Volunteer to help keep us organized! This volunteer will assist our Client Services Manager with administrative work in our office at 1701 South 7th St. #10, San Jose. We’re looking for someone who is comfortable with office equipment and technology (i.e., copier/scanner/printer, Microsoft Office, data entry) and be willing to come into the office, following strict safety protocol, at least once a week. We ask that a potential volunteer be able to commit at least 2 months of support. If interested, please contact for more information.