Careers

Host Site: Rebuilding Together Silicon Valley
Location: San Jose, California
AmeriCorps Program: CapacityCorps
Title: AmeriCorps Client Coordinator
Commitment: 11 months (Fall 2022 Cohort)
Term Types Available: Full-time, Part- time, Quarter-time

Summary of Position

As the AmeriCorps Client Coordinator, you will support all aspects of the client/homeowner experience of receiving critical repair services from Rebuilding Together. You will strive to build trust within the community and awareness among targeted populations most in need of our services. In this position, you will serve as one of the primary points of contact for clients, ensuring a high level of client communication and support throughout the application, intake, project, and close-out stages. You will make referrals to other community service organizations and agencies, as appropriate, working to establish new and stronger relationships with industry-adjacent client resources. As the AmeriCorps Client Coordinator, you will also be responsible for overseeing our affiliate’s transition from paper-based client tracking to electronic, and you will play a critical role in client outreach and partnership development as part of our first “Building A Healthy Neighborhood” endeavor–due to launch in 2022.

Essential Duties and Responsibilities:

• Pursue a robust client outreach strategy that will increase awareness of our services among our target populations, including seniors, veterans, and individuals with disabilities. Outreach methods will include: create and distribute materials (such as brochures and flyers), tabling at resource fairs, and presenting to community groups.
• Serve as a point of contact for clients before, during, and after services are completed on their homes.
• Receive and review applications from potential clients, talk with clients over the phone to get more in-depth information about the client’s needs. Once the application is complete, make recommendations on appropriate program services.
• Contribute client-focused content to social media and newsletter.
• Identify and meet with organizations and neighborhood associations to increase client applications and ensure accurate referral information.
• Ensure clients sign all necessary paperwork and agreements when opening and closing projects. Accurately track client information to support internal communication and planning.
• Interview or survey homeowners after project completion to capture their experiences with Rebuilding Together. Report findings to the team and suggest solutions for improving our delivery of a high quality of services to homeowners.
• As a grassroots non-profit, all team members will have an active role in implementing larger rebuilding projects throughout the year. They will assist with project logistics several times throughout the year, including checking in with clients throughout the project day, assisting with set up/tear down, and other behind-the-scenes project logistics.
• Support assessment, subcontractor coordination, and volunteer efforts for our Safe at Home program.

Knowledge, Skills, and Abilities

Required

• Ability to compose professional written communications for a variety of audiences, including social media (Facebook, Twitter, e-Newsletter)
• Proficient in Microsoft Word, Microsoft Excel, and internet
• Ability to communicate in clear and encouraging language with a diverse community and staff
• Ability to function in a fast-paced, collaborative environment where each team member must balance being organized and detail-orientated with being flexible and keeping up with changing scopes of project work

Preferred

• As this role will be interacting with clients and community members regularly, familiarity with the community is preferred
• Experience with managing or working alongside volunteers
• Comfortable with public speaking and presenting to large groups
• Bachelor’s Degree or relevant life/work experience
• Interest in the nexus of housing and public health

Description of Physical Demands

• The majority of time will be spent in the office (and/or at home-office while AmeriCorps allows it); they must be able to use a computer and phone for extended periods of time.
• Must be able to lift 20 pounds on a regular basis as part of their responsibilities to bring materials to meetings, such as boxes of pamphlets, screen and projector, etc.
• Must be able to travel independently to meetings in the community and in client homes
• Assist with several rebuilding days during the term—as such they must be able to walk, climb stairs, stand, lift, and carry for extended periods of time.
• Ability to sustain high-level of activity on project event days

Other Requirements

• Access to reliable transportation for daily commute
• Use of a personal vehicle is recommended due to inadequate public transportation
• Valid driver’s license and driving record to allow use of affiliate-owned or –rented vehicles or trucks
• Comfort backing up a vehicle with a trailer (or willingness to learn)
• Satisfy the National Service Criminal History Check eligibility criteria pursuant to 45 CFR 2540.202
• Comply with AmeriCorps Prohibited Activities listed in 45 CFR § 2520.65

Commitment Required

• Fall 2022 Cohort: Can start between September 1-14 or October 1-14, 2022
• Term types available: full-time 40hrs/wk (1700hr term), part-time 20hrs/wk (900hr term), quarter-time 12hrs/wk (450hr term)
• Typical service week is Monday-Friday (full-time, part-time or quarter-time), however volunteer events often occur on weekends and will require attendance

Program Benefits

• Living allowance over all 11-month terms of service:
  • Full-time 40hrs/wk (1700hr term) – $19,008
  • Part-time 20hrs/wk (900hr term) – $9,504
  • Quarter-time 12hrs/wk (450hr term) – $5,032
• Additional High Cost of Living Stipend:
  • First Year Member – $1,000/month to cover high, local living expenses
  • Second Year+ Member – $1,100/month to cover high, local living expenses
• Signing bonus for second year+ members of any AmeriCorps program:
  • Full-time 40hrs/wk (1700hr term) – $500
  • Part-time 20hrs/wk (900hr term) – $300
  • Quarter-time 12hrs/wk (450hr term) – $100
• Eligible for a relocation reimbursement of up to $200 for qualifying expenses.
• Travel to one in-person Rebuilding Together event with other AmeriCorps members (Details TBD. Pending COVID safety).
• Health insurance including dental and vision plans (only available to full-time members).
• May be eligible for scholarships for graduate certificates in Nonprofit Leadership & Management or similar.
• Professional development benefit of $200/member provided by RT National.
• Access to LinkedIn Learning professional development trainings/courses.
• Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).
• Education Award for qualifying education expenses or loans, upon completion of the term of service:
  •  Full-time 40hrs/wk (1700hr term) – $6,495
  • Part-time 20hrs/wk (900hr term) – $3,247.50
  • Quarter-time 12hrs/wk (450hr term) – $1,718.25
• Federal student loan forbearance and interest accrual payment.
• Positions are eligible for Public Service Loan Forgiveness.
• AmeriCorps childcare benefit.

To learn more about our benefits and/or commitment requirements, visit our FAQ page on our website at www.rebuildingtogether.org/capacitycorps.

>> APPLY HERE

>> Download Job Description

Host Site: Rebuilding Together Silicon Valley Location: San Jose, CA
AmeriCorps Program: CapacityCorps
Title: AmeriCorps Program Coordinator Commitment: 11 months (Fall 2022 Cohort)
Term Types Available: Full-time, Part- time, Quarter-time

Summary of Position

As the AmeriCorps Program Coordinator, you will strive to build trust and awareness among targeted client populations most in need of our services and activate the local community to get involved. In this position, you will represent Rebuilding Together in the community and builds relationships with community groups and leaders. You will identify opportunities to collaborate with community partners to better serve our clients and communities. You will also identify and implement outreach strategies and techniques to increase homeowner applications and engage volunteers (both skilled and unskilled). As the AmeriCorps Program Coordinator, you will coordinate with clients, skilled volunteers, community partners, vendors, inspectors, and staff to develop and implement sustainable and effective project logistics practices. You will serve as a contact for all clients and volunteers, and ensures a good flow of communication before, during, and after volunteer projects.

Essential Duties and Responsibilities:

• Meet with community organizations, neighborhood associations, and other local leaders serving or working with our targeted communities or client populations. Represent Rebuilding Together at community forums, coalition meetings, etc. Through these means, identify ways to collaborate to meet the needs of clients, share best practices, partner on volunteer events, and build a strong client referral network.
• Develop and maintain community partnerships to support a strong pipeline of volunteers to participate in rebuilding events, including: conduct research to identify potential partners, coordinate and participate in outreach meetings, and serve as main point of contact with partners for volunteering matters.
• Collaborate with staff to place volunteers with appropriate Rebuilding Day and Safe at Home projects, schedule projects and develop project timelines, get tools and materials on site, and meet with clients to ensure they know what to expect on project day.
• Interview or survey homeowners and volunteers after project completion to capture their experiences with Rebuilding Together. Report findings to the team and suggest solutions for improving our delivery of a high quality of services to homeowners and volunteer experience to volunteers.
• Pursue a robust client and volunteer outreach strategy that will increase awareness of our services among our target populations, including: attending community meetings and other events; creating and distributing materials; contributing client- and volunteer-focused content for social media, newsletter, and website; presenting at community organizations and tabling at resource and volunteer fairs.
• Arrange purchase and delivery of crucial project needs, including: tools and materials, personal protective equipment, dumpsters and other rented items, water and snacks. Maintain a system for warehouse inventory to allow bulk purchasing, the reuse or repurposing of tools/materials, and an efficient supply chain. Ensure routine maintenance of Rebuilding Together-owned tools between projects.
• Play a critical role in the roll out of our first “Building a Healthy Neighborhood”, taking ownership of client outreach and/or logistical support.
• As a grassroots non-profit, all team members will have an active role in implementing larger rebuilding projects throughout the year. They will assist with project logistics several times throughout the year, including registering volunteers, checking in with homeowners throughout the project day, coordinating volunteer logistics such as lunches and bathrooms, assisting with set up/tear down, and taking photos.

Knowledge, Skills, and Abilities

Required

• Proficient in Microsoft Word and Excel or similar
• Solid interpersonal skills and ability make connections and build relationships with both volunteers and clients
• Comfort with speaking and presenting in front of large groups–experience training or teaching adults/volunteers is a plus
• Ability to work with diverse clients, volunteers, and staff to create a friendly, helpful atmosphere
• Ability to work equally well on independent projects as well as on collaborative, team projects
• Positive and optimistic attitude, good problem-solving skills

Preferred

• Experience with construction, home repair, and housing issues
• Ability to work on multiple tasks in a growing and changing environment, with flexibility/adaptability
• Volunteer service experience; managing or coordinating other volunteers is a plus
• Able to absorb complex information quickly and communicate that information effectively
• Well-organized, detail-oriented, self-motivated, flexible
• Ability to compose professional written communications for a variety of audiences, including social media (Facebook, Twitter, e-Newsletter)
• Bachelor’s degree or equivalent work/volunteering experience

Description of Physical Demands

• The majority of time will be spent in the office; they must be able to use a computer and phone for extended periods of time.
• Must be able to lift 20 pounds on a regular basis as part of their responsibilities to bring materials to meetings, such as boxes of pamphlets, screen and projector, etc.
• Must be able to travel independently to meetings in the community and in client homes.
• Assist with several rebuilding days during the term—as such they must be able to walk, climb stairs, stand, lift, and carry for extended periods of time.
• Ability to sustain high-level of activity on project event days.

Other Requirements

• Access to reliable transportation for daily commute
• Use of a personal vehicle is recommended due to inadequate public transportation
• Valid driver’s license and driving record to allow use of affiliate-owned or –rented vehicles or trucks
• Comfort backing up a vehicle with a trailer (or willingness to learn)
• Satisfy the National Service Criminal History Check eligibility criteria pursuant to 45 CFR 2540.202
• Comply with AmeriCorps Prohibited Activities listed in 45 CFR § 2520.65

Commitment Required

• Fall Cohort: Can start between September 1-14 or October 1-14, 2022
• Term types available: full-time 40hrs/wk (1700hr term), part-time 20hrs/wk )900hr term), quarter-time 12hrs/wk (450hr term)
• Typical service week is Monday-Friday (full-time, part-time or quarter-time), however volunteer events often occur on weekends and will require attendance

Program Benefits

• Living allowance over all 11-month terms of service:
  • Full-time 40hrs/wk (1700hr term) – $19,008
  • Part-time 20hrs/wk (900hr term) – $9,504
  • Quarter-time 12hrs/wk (450hr term) – $5,032
• Additional High Cost of Living Stipend:
  • First Year Member – $1,000/month to cover high, local living expenses
  • Second Year+ Member – $1,100/month to cover high, local living expenses
• Signing bonus for second year+ members of any AmeriCorps program:
  • Full-time 40hrs/wk (1700hr term) – $500
  • Part-time 20hrs/wk (900hr term) – $300
  • Quarter-time 12hrs/wk (450hr term) – $100
• Eligible for a relocation reimbursement of up to $200 for qualifying expenses.
• Travel to one in-person Rebuilding Together event with other AmeriCorps members (Details TBD. Pending COVID safety).
• Health insurance including dental and vision plans (only available to full-time members).
• May be eligible for scholarships for graduate certificates in Nonprofit Leadership & Management or similar.
• Professional development benefit of $200/member provided by RT National.
• Access to LinkedIn Learning professional development trainings/courses.
• Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).
• Education Award for qualifying education expenses or loans, upon completion of the term of service:
  •  Full-time 40hrs/wk (1700hr term) – $6,495
  • Part-time 20hrs/wk (900hr term) – $3,247.50
  • Quarter-time 12hrs/wk (450hr term) – $1,718.25
• Federal student loan forbearance and interest accrual payment.
• Positions are eligible for Public Service Loan Forgiveness.
• AmeriCorps childcare benefit.

To learn more about our benefits and/or commitment requirements, visit our FAQ page on our website at www.rebuildingtogether.org/capacitycorps.

>> APPLY HERE

>> Download Job Description

This position supports the work of Rebuilding Together Silicon Valley and our mission of repairing homes, revitalizing communities, rebuilding lives.

Primary Responsibilities:

• Respond to incoming visitors, phone calls, emails, and letters.
• Support the client application process: input all applications into database and conduct client review and screening processes, including telephone screenings, and ensuring timely collection of qualification documentation.
• Refer clients, as appropriate, to other services in the community.
• Maintain applicant and volunteer database and coordinate information data entry.
• Assist with processing vendor signoffs and checks.
• Assist with processing assessments and environmental reviews.
• Inventory and order office supplies and manage office equipment maintenance.
• Provide administrative support to the Executive Director and program staff.
• Support Board of Director relations, meetings, activities, and events.
• Support fundraising and volunteer appreciation activities.
• Oversee maintenance and upkeep of office space, to include kitchen and mezzanine.
• In coordination with program staff, support client and community facility outreach to partner organizations and community at large to secure client and facility applications-as needed.
• Provide IT support as needed.
• Other duties as may be assigned.

Qualifications

• Commitment to serve low-income homeowners and communities.
• Impeccable organizational skills, significant attention to detail and follow-through, ability to work on multiple tasks in a growing and changing environment.
• Ability to perform duties with minimum of supervision and able to complete projects from start to finish.
• Strong customer service mindset with effective and diplomatic, yet supportive communication style. Professional phone manner with concise verbal skills.
• Ability to be flexible, adaptable, and maintain professional decorum under stress.
• Ability to work with a diversity of people from various ethnic, socio-economic, and living environments. Willingness to work as a team with clients, volunteers, and staff.
• Ability to excel in a fast-paced, team orientated, small office environment and desire to work with volunteers who provide and need varying levels of support.
• Strong writing and computer literacy with PC based MS Office programs. Familiarity with standard office equipment.
• Bi-lingual English/Spanish or English/Vietnamese preferred.
• Minimum two years of customer service, social services, executive assistant, or related workexperience.
• Education: College degree or commensurate experience.

Hours

Full Time, non-exempt 40 hours a week with occasional evening and weekends to support program activities. Reports to Client Services Manager. Position is office based while onboarding. A hybrid option may be available once fully trained.

Anticipated starting salary is $26.00/hour to $29.00/hour depending on experience. Benefits package includes medical, vision & dental insurance and PTO (Paid time off) leave. Dependent coverage may be elected at the employee’s own expense. In addition to PTO accrual, Rebuilding Together Silicon Valley recognizes 11 paid holidays.

RTSV provides equal opportunity employment without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran.
To apply, email your cover letter (word or PDF document) summarizing your fit with qualifications, and experience along with a current resume to . Position is open until a qualified candidate is hired.

>> Download Job Description

We are currently looking for an Office Volunteer to help keep us organized! This volunteer will assist our Client Services Manager with administrative work in our office at 1701 South 7th St. #10, San Jose. We’re looking for someone who is comfortable with office equipment and technology (i.e., copier/scanner/printer, Microsoft Office, data entry) and be willing to come into the office, following strict safety protocol, at least once a week. We ask that a potential volunteer be able to commit at least 2 months of support. If interested, please contact for more information.