Careers

This position supports the work of Rebuilding Together Silicon Valley and our mission of repairing homes, revitalizing communities, rebuilding lives.

Primary Responsibilities:

• Oversee all client-related activity of the organization, to include the client application process (from receipt of application to closure and evaluation), document storage and tracking, and statistical tracking and analysis.
• Monitor and coordinate, as needed, service delivery, ensuring the use of effective and efficient practices that continue to meet our core mission.
• Work with other staff to coordinate project previews, determine final recommendations, and provide accurate, quality profiles as appropriate.
• Ensure all client-related regulatory documents are filed and monitor compliance.
• Serve as contact for client grievances as needed. Communicate client issues as appropriate to devise ways of improving client relations.
• Analyze and improve organizational practices to promote the highest quality, productivity, and efficiency.
• Develop and implement operational policies and procedures.
• Work with other program staff to set program goals and objectives, establish and carry out program procedures, and evaluate programs as needed.
• Oversee data and statistics collection. Manage statistical reporting for all CDBG grants and other related requests.
• Keep staff apprised of operating policies and/or issues as appropriate.
• Support communication among employees.
• Conduct homeowner orientations and nonprofit orientations for Rebuilding Day.
• Maintain applicant and volunteer database and coordinate information data entry.
• Manage client files, pre and post project paperwork collection and recording of project statistical data reporting.
• Other duties as may be assigned.

Qualifications:

• Commitment to serve low-income homeowners and communities.
• Impeccable organizational skills, significant attention to detail and follow-through, ability to work on multiple tasks in a growing and changing environment.
• Ability to perform duties with minimum of supervision and able to complete projects from start to finish.
• Strong customer service mindset with effective and diplomatic, yet supportive communication style. Professional phone manner with concise verbal skills.
• Ability to be flexible, adaptable and maintain professional decorum under stress.
• Ability to work with a diversity of people from various ethnic, socio-economic and living environments. Willingness to work as a team with clients, volunteers and staff.
• Ability to excel in a fast-paced, team orientated, small office environment and desire to work with volunteers who provide and need varying levels of support.
• Demonstrated ability to serve as a strong leader.
• Ability to develop, implement and review policies and procedures.
• Understanding of necessary regulatory documents.
• Ability to think critically and address problems and opportunities for the organization.
• Strong writing and computer literacy with PC based MS Office programs. Familiarity with standard office equipment.
• Bi-lingual English/Spanish or English/Vietnamese a plus.
• Minimum five years of customer service, social services, program management, or related work experience.
• Education: College degree or commensurate experience.

Hours

Full Time, exempt position with ability to work occasional evening and weekends to support organizational and event activities. We offer flexibility to accommodate these obligations.

Compensation

Anticipated starting salary is $62,000 to $68,000 depending on experience. Benefits package includes medical, vision, and dental insurance, and PTO (Paid time off) for all full-time employees. Dependent coverage may be elected at the employee’s own expense. In addition to PTO accrual, Rebuilding Together Silicon Valley recognizes 10 paid holidays.

RTSV provides equal opportunity employment without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran.

To apply, email your cover letter (word or PDF document) summarizing your fit with qualifications, and experience along with a current resume to jobs@rtsv.org. The position is open until a qualified candidate is hired.

This position supports the work of Rebuilding Together Silicon Valley and our mission of repairing homes, revitalizing communities, rebuilding lives.

Primary Responsibilities:

• Respond to incoming visitors, phone calls, emails and letters.
• Support the client application process: input all applications into database and assist (as needed) in client review and screening processes, including telephone screenings and ensuring timely collection of qualification documentation.
• Refer clients, as appropriate, to other services in the community.
• Maintain applicant and volunteer database and coordinate information data entry.
• Process incoming donations, donor acknowledgment letters, and manage tracking databases.
• Process vendor signoffs and checks.
• Inventory and order office supplies and manage office equipment maintenance.
• Provide administrative support to the Executive Director and program staff.
• Support Board of Director relations, meetings, activities and events.
• Support fundraising and volunteer appreciation activities.
• Manage ramp/lift tracking process
• Oversee maintenance and upkeep of office space, to include kitchen and mezzanine.
• In coordination with program staff, execute client and community facility outreach to partner organizations and community at large to secure client and facility applications-as needed.
• Provide IT support as needed.
• Other duties as may be assigned.

Qualifications:

• Commitment to serve low-income homeowners and communities.
• Impeccable organizational skills, significant attention to detail and follow-through, ability to work on multiple tasks in a growing and changing environment.
• Ability to perform duties with minimum of supervision and able to complete projects from start to finish.
• Strong customer service mindset with effective and diplomatic, yet supportive communication style. Professional phone manner with concise verbal skills.
• Ability to be flexible, adaptable and maintain professional decorum under stress.
• Ability to work with a diversity of people from various ethnic, socio-economic and living environments. Willingness to work as a team with clients, volunteers and staff.
• Ability to excel in a fast-paced, team orientated, small office environment and desire to work with volunteers who provide and need varying levels of support.
• Strong writing and computer literacy with PC based MS Office programs. Familiarity with standard office equipment.
• Bi-lingual English/Spanish or English/Vietnamese preferred.
• Minimum two years of customer service, social services, executive assistant, or related work experience.
• Education: College degree or commensurate experience.

Hours

Full Time, non-exempt 40 hours a week with occasional evening and weekends to support program activities. Reports to Operations Manager

Anticipated starting salary is $18.00/hour to $22.00/hour depending on experience. Benefits package includes: pro-rated medical, vision & dental insurance and PTO (Paid time off) leave. Dependent coverage may be elected at the employee’s own expense. In addition to PTO accrual, Rebuilding Together Silicon Valley recognizes 10 paid holidays.

RTSV provides equal opportunity employment without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran.

To apply, email your cover letter (word or PDF document) summarizing your fit with qualifications, and experience along with a current resume to jobs@rtsv.org. Position is open until a qualified candidate is hired.

Join Rebuilding Together Silicon Valley, a nonprofit organization committed to repairing homes, revitalizing communities, and rebuilding lives. As the AmeriCorps Volunteer Coordinator, you’ll generate enthusiasm and interest around our home repair programs and activate the local community to get involved. You’ll build community partnerships, and design strategies to improve our overall volunteer recruitment and retention. You’ll also help us to make a more meaningful impact on our community by accompanying our home assessment team on home visits to evaluate potential projects and follow up and collect data on completed projects.