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Host Site: Rebuilding Together Silicon Valley
AmeriCorps Program: CapacityCorps
Title: AmeriCorps Client Coordinator
Location: San Jose, California

About Our Community

RTSV responds to urgent health and safety needs of low-income, older adults and people with disabilities, living in their own homes, by addressing overdue critical repairs and accessibility modifications. On average, our clients have lived in their home for 25.5 years. Their average age is 74 years old with an annual income of $32,774. All of our clients classify as either “low-income,” “very-lowincome,” or “extremely low-income,” according to the Department of Housing and Urban Development (HUD) income limits.

Our region’s demographics, as well as its housing policies, are in constant flux, with one constant being the extreme challenge for low-income homeowners to remain in their homes as the cost of living skyrockets. To make matters worse, COVID-19 has placed additional economic and social burdens on the most vulnerable populations living in Santa Clara County. Without surplus funds to cover home repairs needed during the pandemic, many of our older adults face a future of more extreme isolation in worsening safety conditions. As a result, homeowner applications continue to stream in. Our Client Coordinator will be a fundamental part of our collective ability to respond to and ultimately assist those homeowners.

Summary of Position

The AmeriCorps Client Coordinator supports all aspects of the client/homeowner experience of receiving critical repair services from Rebuilding Together. They strive to build trust within the community and awareness among targeted populations most in need of our services. The AmeriCorps Client Coordinator serves as one of the primary points of contact for clients, ensuring a high level of client communication and support throughout the application, intake, project, and close-out stages. The AmeriCorps Client Coordinator makes referrals to other community service organizations and agencies, as appropriate, working to establish new and stronger relationships with industry-adjacent client resources. The AmeriCorps Client Coordinator is also responsible for overseeing our affiliate’s transition from paper-based client tracking to electronic.

Essential Duties and Responsibilities

• Pursue a robust client outreach strategy that will increase awareness of our services among our target populations, including seniors, veterans, and individuals with disabilities. Outreach methods will include: create and distribute materials (such as brochures and flyers), tabling at resource fairs, and presenting to community groups.
• Serve as a point of contact for clients before, during, and after services are completed on their homes.
• Receive and review applications from potential clients, talk with clients over the phone to get more in-depth information about the client’s needs. Once the application is complete, make recommendations on appropriate program services.
• Contribute client-focused content to social media and newsletter.
• Identify and meet with organizations and neighborhood associations to increase client applications and ensure accurate referral information.
• Ensure clients sign all necessary paperwork and agreements when opening and closing projects. Accurately track client information to support internal communication and planning.
• Interview or survey homeowners after project completion to capture their experiences with Rebuilding Together. Report findings to the team and suggest solutions for improving our delivery of a high quality of services to homeowners.
• As a grassroots non-profit, all team members will have an active role in implementing larger rebuilding projects throughout the year. They will assist with project logistics several times throughout the year, including checking in with clients throughout the project day, assisting with set up/tear down, and other behind-the-scenes project logistics.

Knowledge, Skills, and Abilities

Required

• Ability to compose professional written communications for a variety of audiences, including social media (Facebook, Twitter, e-Newsletter)
• Proficient in Microsoft Word, Microsoft Excel, and internet
• Ability to communicate in clear and encouraging language with a diverse community and staff
• Ability to function in a fast-paced, collaborative environment where each team member must balance being organized and detail-orientated with being flexible and keeping up with changing Scopes of project work

Preferred

• As this role will be interacting with clients and community members regularly, familiarity with the community is preferred
• Experience with managing or working alongside volunteers
• Comfortable with public speaking and presenting to large groups
• Bachelor’s Degree or relevant life/work experience
• Interest in nexus of housing and public health

Description of Physical Demands

• The majority of time will be spent in the office (and/or at home-office while AmeriCorps allows it); they must be able to use a computer and phone for extended periods of time.
• They must be able to travel independently to meetings in the community and in client homes
• They will assist with several rebuilding days during the term—as such they must be able to walk, climb stairs, stand, lift, and carry for extended periods of time.
• Ability to sustain high-level of activity on project event days

Other Requirements

• Access to reliable transportation for daily commute
• Access to reliable transportation for regular travel during the work day as part of core responsibilities
• Use of a personal vehicle is recommended due to inadequate public transportation
• Valid driver’s license and driving record to allow use of affiliate-owned or –rented vehicles or trucks

Commitment Required

• September 20, 2021 – August 12, 2022 (11-month/1700 service hour commitment)
• Full-time over 11-month service term (39-40 hrs/wk)
• Typical service week is Monday-Friday, however volunteer events often occur on weekends and will require attendance

Program Benefits

Serving with CapacityCorps offers a range of leadership opportunities. Here are just some of the benefits of our program:

• Opportunity to address housing issues hands-on in your community.
• Work with and support 49 other AmeriCorps members across the country.
• Living allowance of $15,500 over an 11-month term of service, which amounts to about $694-$705 twice per month before taxes.
• Additional High Cost of Living Stipend: $500/month to cover high, local living expenses
• Health insurance including dental and vision plans.
• Education Award of TBA May 2021 (was $6,195 for 2020) for qualifying education expenses or loans, upon completion of the term of service.
• Federal student loan forbearance and interest accrual payment.
• Positions are eligible for Public Service Loan Forgiveness.
• Professional development benefit of $200/member provided by RT National.
• Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription).

Background Check

CapacityCorps members are required to pass an FBI criminal background check with fingerprints, applicable state background checks, and an NSOPW check. For more information about disqualifying findings, visit our FAQ’s on our website, www.rebuildingtogether.org/capacitycorps.

Prohibited Activities

AmeriCorps members may not engage in any of the AmeriCorps Prohibited Activities (see below) directly or indirectly by recruiting, training, or managing others for the primary purpose of engaging in one of the activities listed below. AmeriCorps members will not recruit or coordinate volunteers for the purposes of raising funds for his/her living allowance, Rebuilding Together’s general operating expenses, or write grant applications for funding provided by CNCS or other federal agencies.
Any volunteer recruitment, training, management, or coordination listed above as completed by the AmeriCorps member pertains to volunteers engaged in work directly related to rebuilding project
implementation only.

AmeriCorps Prohibited Activities

Prohibited Activities. While charging time to the AmeriCorps program, accumulating service or training
hours, or otherwise performing activities supported by the AmeriCorps program or CNCS, staff and
members may not engage in the following activities (see 45 CFR § 2520.65):

1. Attempting to influence legislation;
2. Organizing or engaging in protests, petitions, boycotts, or strikes;
3. Assisting, promoting, or deterring union organizing;
4. Impairing existing contracts for services or collective bargaining agreements;
5. Engaging in partisan political activities, or other activities designed to influence the outcome of an election to any public office;
6. Participating in, or endorsing, events or activities that are likely to include advocacy for or against political parties, political platforms, political candidates, proposed legislation, or elected officials;
7. Engaging in religious instruction, conducting worship services, providing instruction as part of a program that includes mandatory religious instruction or worship, constructing or operating facilities devoted to religious instruction or worship, maintaining facilities primarily or inherently devoted to religious instruction or worship, or engaging in any form of religious proselytization;
8. Providing a direct benefit to—
   1. A business organized for profit;
   2. A labor union;
   3. A partisan political organization;
   4. A nonprofit organization that fails to comply with the restrictions contained in section 501(c)(3) of the Internal Revenue Code of 1986 related to engaging in political activities or substantial amount of lobbying except that nothing in these provisions shall be construed to prevent participants from engaging in advocacy activities undertaken at their own initiative; and
   5. An organization engaged in the religious activities described in paragraph 3.g. above, unless CNCS assistance is not used to support those religious activities;
9. Conducting a voter registration drive or using CNCS funds to conduct a voter registration drive;
10. Providing abortion services or referrals for receipt of such services; and
11. Such other activities as CNCS may prohibit.

AmeriCorps members may not engage in the above activities directly or indirectly by recruiting, training, or managing others for the primary purpose of engaging in one of the activities listed above. Individuals may exercise their rights as private citizens and may participate in the activities listed above on their initiative, on non-AmeriCorps time, and using non-CNCS funds. Individuals should not wear the AmeriCorps logo while doing so.
Citations:

45CFR § 2520.65 – http://www.americorps.gov/help/ac_sn_all_2012/WebHelp/index.htm

2012 AmeriCorps Provisions IV.D.3 – https://egrants.cns.gov/provisions/ACProvisions2012.pdf

>> Download Job Description

This position supports the work of Rebuilding Together Silicon Valley (RTSV) and our mission of repairing homes, revitalizing communities, rebuilding lives.  For 30 years the organization has transformed the lives of our neighbors in need by providing critical home and facility safety repairs to preserve affordable homeownership and restore safe living environments.  Our impact extends beyond the individuals served to revitalize and stabilize vulnerable neighborhoods in our community. The Program Manager oversees the volunteer components of our service delivery, managing volunteer-driven home repair projects, as well as coordinating all outreach efforts to ensure RTSV is reaching our community’s underserved neighbors in need.

Program Delivery (65%)

• Manage RTSV’s volunteer-driven components of service-delivery, specifically but not limited to Rebuilding Days, Team Builds and Safe-at-Home volunteer days.
• Ensure quality and consistency in program delivery, keeping focus on mission and core values.
• Monitor and execute on annual program goals, including our newest innovative program, Demonstration Zone.
• Coordinate all details and logistical aspects of Rebuilding Days/Team Builds to include but not limited to:
  • Prepare client profile information and volunteer materials
  • Oversee recruitment and management of project volunteers and volunteer groups.
  • Take on Captain position for Team Build projects.
  • Recruit and retain pool of House Captains.
  • Plan and implement Volunteer Leadership Training sessions to include compiling, maintaining and revising manuals for Volunteer Leaders.
  • Serve as resource for Volunteer Leaders as they prepare for Rebuilding Days.
  • Coordinate Rebuilding Day logistics, including food, materials, skilled labor, portable toilets and dumpsters.
  • Coordinate and support kit production and distribution.
  • Troubleshoot and visit sites on project days.
  • Monitor and coordinate completion of unfinished work after project days.
  • Compile post project statistics.
• Plan annual Adopt-a-Park program as part of Rebuilding Day to include:
  • Coordinate outreach plan and implementation for the mobile home Adopt-a-Park program.
  • Work with MH managers on logistical coordination for RD activities.
  • Oversee coordination to include Kick-Off, lunch, supply delivery, parking and more.
• Build on RTSV’s volunteer-focused efforts, providing quality volunteer opportunities.
  • Oversee the recruitment and retention of an expanded pool of skilled volunteers for Rebuilding Day and Safe at Home.
  • Develop and manage volunteer appreciation activities.
  • Ensure accurate tracking of volunteer information in Salesforce database.
  • Represent RTSV to the community, specifically groups that focus on Volunteer Management.
• Coordinate lead-safe work practices on all relevant projects to include:
  • Ensure project sites are tested for lead-based paint.
  • Coordinate the preparation of project sites for clearance using lead-safe work practices or using contractors with appropriate credentials.
  • Organize all relevant documents for accurate reporting and maintain current information on all lead-related projects in Salesforce Database.
• Manage nonprofit/non-homeowner clientele
  • Facilitate and process facility applications for all nonprofit clients.
  • Serve as primary point of contact for nonprofit representatives leading up to Rebuilding Day.
  • Supervise Volunteer/Outreach Coordinator and other volunteers to assist with all tasks and strategies as identified above.
• Process in-kind donor forms, check requests and material/supply requests from Volunteer Leaders.
• Assist with collecting and tracking in-kind donor information.
• Oversee and ensure complete project documentation and tracking in files and databases.

Outreach (35%)

• Develop and execute outreach strategy and materials to build awareness and visibility of RTSV services to ensure client recruitment in all service jurisdictions.
• Represent RTSV in making presentations to social service agencies, mobile home parks, and other venues.
• Connect with referral organizations and service providers who serve potential RTSV clients—and keep them updated on our services.
• Work in collaboration with and support other program staff.
• Provide client and volunteer-based social media and email content as needed.
• Other duties as may be assigned.

Qualifications

• Commitment to serve low‐income homeowners and communities.
• Impeccable organizational skills, significant attention to detail and follow‐through, ability to work on multiple tasks in a growing and changing environment.
• Ability to perform duties with minimum supervision and able to complete projects from start to finish, including taking on a leadership role.
• Strong customer service mindset with effective and diplomatic, yet supportive communication style.
• Professional phone manner with concise verbal skills.
• Ability to be flexible, adaptable, and maintain professional decorum under stress.
• Ability to work with a diversity of people from various ethnic, socio‐economic, and living environments.
• Willingness to work as a team with clients, volunteers, and staff.
• Ability to excel in a fast‐paced, team orientated, small office environment and desire to work with volunteers who provide and need varying levels of support.
• Strong writing and computer literacy with PC based MS Office programs. Familiarity with standard office equipment. Familiarity with Salesforce and/or Adobe Creative Suite a plus!
• Familiarity with the built environment a plus.
• Bi‐lingual English/Spanish or English/Vietnamese a plus.
• Valid California driver’s license, proof of insurance, and ability to pass a background check.
• Must be able to lift 30 pounds on a regular basis as part of their responsibilities to stock and maintain project supplies.
• Education: College degree (or equivalent combination of education and work experience).

Compensation

Anticipated starting salary is $68,000 to $72,000, depending on experience.  Benefits package includes medical, vision, dental insurance, and generous PTO (Paid time off) for all full-time employees.  Dependent coverage may be elected at the employee’s expense. In addition to PTO accrual, RTSV recognizes 10 paid Holidays.

Rebuilding Together Silicon Valley provides equal opportunity employment without regard to race, color, gender, age, disability, religion, national origin, marital status, sexual orientation, ancestry, political belief or activity, or status as a veteran.

To apply, email your cover letter (word or PDF) summarizing your interest, fit with qualifications and experience along with your current resume to .  Position is open until a qualified candidate is hired.